Account migration takes 3 steps.
Step 1: Migration Login
First, you need to use the migration login page at https://prismaio.com/login/migrate
To log in, use your email, key, and current password.
If you do not remember your password or you did not set one, please use the reset password page located at https://prismaio.com/reset-password.
If you do not remember your key, check your email or your DMs with @Prism in Discord. If you are still having trouble finding your key, please reach out to us.
Step 2: Migration
After you successfully login, you will be redirected to the migrate page at https://prismaio.com/migrate. Here, you should put in your name and a new password. If you are getting issues with your password strength, please note, we require a minimum length of 8 at least 1 of the following characters:
A lowercase letter, an uppercase letter, number, special character ([email protected]#$%^&)
We also check your password against a database of breached passwords, so if you fulfill the above requirements, that could be another reason for the error.
Step 3: Login
After you successfully migrate, you can head over to the login page at https://prismaio.com/login. Here, you should use your email and your new password to log in.
Make sure to download the latest version of Prism from the dashboard, as older versions will not work.
For any other support, feel free to reach out.