To transfer your account, press the "Transfer Account" button.

This will open a popup where you can input the email that belongs to the account you want to transfer to.

Press "Transfer." If you have two-factor authentication enabled, you will have to complete that as well.

Note, the email you put in must belong to an account. If no account exists for the email you want to transfer to, please sign up at https://prismaio.com/signup.

Both you and the recipient will receive an email with a link that you have to press in order to confirm the transfer. 

After both you and the recipient click the link, the transfer will be complete.

Note, these transfer requests will expire after 1 day.

F.A.Q:

What does "User transfer not found mean"?

  • This error means that you are trying to transfer to an email that is not an active Prism account. If you are getting this error, please create an account at https://dashboard.prismaio.com/signup and try the transfer again.
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