# Uninstall

* Uninstalling will permanently delete all of your data in the bot. If done correctly, you will be starting fresh.

{% tabs %}
{% tab title="Start Here" %}

* Click the tab corresponding to the device you are reinstalling PrismAIO on.
  {% endtab %}

{% tab title="Windows" %}

1. Go to your Windows settings page and click on the systems option.

![](https://downloads.intercomcdn.com/i/o/206060802/0e9eed474f03461929e32b03/uninstall+1.png)

2\. Click on the "Apps and Features" tab and locate the PrismAIO application. Click uninstall.

![](https://downloads.intercomcdn.com/i/o/206061202/828f661c999feb8658fb5734/prism+uninstall+pic+1.png)

3\. Then go to your desktop and click CTRL + R on your keyboard to open the run window. Type into the box: `%appdata%`  and press OK. 

![](https://downloads.intercomcdn.com/i/o/206061733/34889c4c7ae0490109e2ac50/run+window.png)

4\. Scroll down and locate the PrismAIO folder. Right click the folder and click delete.\ <br>

![](https://downloads.intercomcdn.com/i/o/206064419/8a2cdb8cbe527b957722bd83/replacement.png)

5\. Then click on the `AppData`  folder up top. You should see the Local, LocalLow, and Roaming folder. Click the Local folder and locate the `prismaio-updater`  folder. Right click the folder and press delete.<br>

![](https://downloads.intercomcdn.com/i/o/206063355/06c62a398e336f87ae9e94b2/click.png)![](https://downloads.intercomcdn.com/i/o/206063422/e3a511b9356f2414dbc30f90/image.png)![](https://downloads.intercomcdn.com/i/o/206063857/127889433c7c3bc2f82d32c8/image.png)

6\. You are now ready to do a fresh install from the dashboard. For best performance, we suggest you restart your system before re-installing. When you are ready to re-install, please log into the dashboard and choose the windows icon below to re-install.<br>

![](https://downloads.intercomcdn.com/i/o/206065032/67e9bd7ad1dd6af1ef0e62b6/image.png)
{% endtab %}

{% tab title="Mac" %}

1. Navigate to finder and once you are in finder, move your cursor all the way to the top of your computer and find `"Go"` and click on it.

![](https://downloads.intercomcdn.com/i/o/232956864/ec98633f466b1948ae580c3b/Screen+Shot+2020-08-03+at+1.30.37+PM.png)

2\. While in the go menu, hold the `"Option"` key to reveal a folder called `"Library"`

![](https://downloads.intercomcdn.com/i/o/232958962/f18f7d38dd94e013d33f5310/image.png)

3\. Navigate to the `"Application Support"` and than to `"PrismAIO"`

![](https://downloads.intercomcdn.com/i/o/232959874/febab2dc9c428da1dc1dc355/Screen+Shot+2020-08-03+at+1.39.22+PM.png)

4\. Right click the `"PrismAIO"` and click `"Move To Trash"`![](https://downloads.intercomcdn.com/i/o/232960138/a186f7deaedeeb8aa260eafe/Screen+Shot+2020-08-03+at+1.40.43+PM.png)

5\. After moving that folder to the trash, you can proceed by re-downloading via the [dashboard](https://dashboard.prismaio.com/).
{% endtab %}
{% endtabs %}