# Uninstall

* Uninstalling will permanently delete all of your data in the bot. If done correctly, you will be starting fresh.

{% tabs %}
{% tab title="Start Here" %}

* Click the tab corresponding to the device you are reinstalling PrismAIO on.
  {% endtab %}

{% tab title="Windows" %}

1. Go to your Windows settings page and click on the systems option.

![](https://downloads.intercomcdn.com/i/o/206060802/0e9eed474f03461929e32b03/uninstall+1.png)

2\. Click on the "Apps and Features" tab and locate the PrismAIO application. Click uninstall.

![](https://downloads.intercomcdn.com/i/o/206061202/828f661c999feb8658fb5734/prism+uninstall+pic+1.png)

3\. Then go to your desktop and click CTRL + R on your keyboard to open the run window. Type into the box: `%appdata%`  and press OK. 

![](https://downloads.intercomcdn.com/i/o/206061733/34889c4c7ae0490109e2ac50/run+window.png)

4\. Scroll down and locate the PrismAIO folder. Right click the folder and click delete.\ <br>

![](https://downloads.intercomcdn.com/i/o/206064419/8a2cdb8cbe527b957722bd83/replacement.png)

5\. Then click on the `AppData`  folder up top. You should see the Local, LocalLow, and Roaming folder. Click the Local folder and locate the `prismaio-updater`  folder. Right click the folder and press delete.<br>

![](https://downloads.intercomcdn.com/i/o/206063355/06c62a398e336f87ae9e94b2/click.png)![](https://downloads.intercomcdn.com/i/o/206063422/e3a511b9356f2414dbc30f90/image.png)![](https://downloads.intercomcdn.com/i/o/206063857/127889433c7c3bc2f82d32c8/image.png)

6\. You are now ready to do a fresh install from the dashboard. For best performance, we suggest you restart your system before re-installing. When you are ready to re-install, please log into the dashboard and choose the windows icon below to re-install.<br>

![](https://downloads.intercomcdn.com/i/o/206065032/67e9bd7ad1dd6af1ef0e62b6/image.png)
{% endtab %}

{% tab title="Mac" %}

1. Navigate to finder and once you are in finder, move your cursor all the way to the top of your computer and find `"Go"` and click on it.

![](https://downloads.intercomcdn.com/i/o/232956864/ec98633f466b1948ae580c3b/Screen+Shot+2020-08-03+at+1.30.37+PM.png)

2\. While in the go menu, hold the `"Option"` key to reveal a folder called `"Library"`

![](https://downloads.intercomcdn.com/i/o/232958962/f18f7d38dd94e013d33f5310/image.png)

3\. Navigate to the `"Application Support"` and than to `"PrismAIO"`

![](https://downloads.intercomcdn.com/i/o/232959874/febab2dc9c428da1dc1dc355/Screen+Shot+2020-08-03+at+1.39.22+PM.png)

4\. Right click the `"PrismAIO"` and click `"Move To Trash"`![](https://downloads.intercomcdn.com/i/o/232960138/a186f7deaedeeb8aa260eafe/Screen+Shot+2020-08-03+at+1.40.43+PM.png)

5\. After moving that folder to the trash, you can proceed by re-downloading via the [dashboard](https://dashboard.prismaio.com/).
{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.prismaio.com/installation/uninstall.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.