> For the complete documentation index, see [llms.txt](https://help.prismaio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.prismaio.com/misc.-guides/how-to-access-crash-logs.md).
# How to Access Crash Logs
## **Windows:**
* Path File: `AppData/Roaming/PrismAIO/crash.log`
Step 1:
* Go to your desktop and click CTRL + R on your keyboard to open the run window. Type into the box: `%appdata%` and press OK.
[](https://downloads.intercomcdn.com/i/o/288565739/b1bdd3a1589775f78fcf5375/image.png?expires=1618610400\&signature=823818f0b9f0a0fe60a91c4c82d25bd63e31a5d71cd0ffa146178b1d51d21e30)
Step 2:
* Scroll down and locate the PrismAIO folder. Double click it to open it.
[](https://downloads.intercomcdn.com/i/o/288565828/d59cd94fe9d41d38eddc77c4/image.png?expires=1618610400\&signature=5ffb3309f16ff14cd95e4835815e84e39dd0e2d9070c1c2a6538031c60ef2116)
Step 3:
* Find the file called "crash" and drag it directly into your Discord ticket. If the file is too big, open the file first using notepad. There should be a timestamp showing "engine exited with code 2" and a recent timestamp and error code above it towards the bottom of the file. Please copy and paste that into the ticket.
[](https://downloads.intercomcdn.com/i/o/288565995/c4f28f10d72b1218ef336ceb/image.png?expires=1618610400\&signature=16c8ed3eb5fc2b4e8617eca13b0bc6116eabbe5651bd879dcb8f8b590ffbb421)
## **Mac:**
* Path File: `/Library/Application Support/PrismAIO/crash.log`
Step 1:
* Navigate to finder and once you are in finder, move your coursor all the way to the top of your computer and find `"Go"` and click on it.
[](https://downloads.intercomcdn.com/i/o/288566225/f7c39b623050b3d5706d3bcb/image.png?expires=1618610400\&signature=f2d27689fc7c927cb4bc2400cf3e5afafd042bae9838eed1bf3cd712b9288dce)
Step 2:
* While in the go menu, hold the `"Option"` key to reveal a folder called `"Library"`
[](https://downloads.intercomcdn.com/i/o/288566281/0832e65b9130b02c189eafff/image.png?expires=1618610400\&signature=c64d7bd51e346ed4fff73c5f380fc3f10648d0e81bda25c3a532adc82a92b323)
Step 3:
* Navigate to the `"Application Support"` and than to `"PrismAIO"`
[](https://downloads.intercomcdn.com/i/o/288566347/6cdfa797c60eff653289b337/image.png?expires=1618610400\&signature=3a7d16caa226bc9b7680aa7ed023c57ff1eeb19d0bc2e4d9e6613575cc465207)
Step 4:
* Double click `"PrismAIO"` to open it and find the file called `"Crash"` Once you do, drag that file directly into your Discord ticket. If the file is too big, open the file first using text edit. There should be a timestamp showing "engine exited with code 2" and a recent timestamp and error code above it towards the bottom of the file. Please copy and paste that into the ticket.
---
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