How to Access Crash Logs

Windows:

• Path File: AppData/Roaming/PrismAIO/crash.log

Step 1:

• Go to your desktop and click CTRL + R on your keyboard to open the run window. Type into the box: %appdata% and press OK.

Step 2:

• Scroll down and locate the PrismAIO folder. Double click it to open it.

Step 3:

• Find the file called "crash" and drag it directly into your Discord ticket. If the file is too big, open the file first using notepad. There should be a timestamp showing "engine exited with code 2" and a recent timestamp and error code above it towards the bottom of the file. Please copy and paste that into the ticket.

Mac:

• Path File: /Library/Application Support/PrismAIO/crash.log

Step 1:

• Navigate to finder and once you are in finder, move your coursor all the way to the top of your computer and find "Go" and click on it.

Step 2:

• While in the go menu, hold the "Option" key to reveal a folder called "Library"

Step 3:

• Navigate to the "Application Support" and than to "PrismAIO"

Step 4:

• Double click "PrismAIO" to open it and find the file called "Crash" Once you do, drag that file directly into your Discord ticket. If the file is too big, open the file first using text edit. There should be a timestamp showing "engine exited with code 2" and a recent timestamp and error code above it towards the bottom of the file. Please copy and paste that into the ticket.